Privacy policy

Last update: April 28th, 2020

Please read this carefully

This Privacy Policy applies to the Snapmentor websites and related subdomains, mobile applications, and media (our “website”) managed by Snapmentor AS. (“Snapmentor”, “we”, or “us”), and the online tutoring platform that enables independent institutions, tutoring companies, tutors or schools (“Institutions”) to deliver tutoring and learning services to end-users (“Students”) . It governs Institutions and Students. When we refer to “You”, we mean both Institutions and Students or just Institutions or just Students (don’t worry, we’ll make it clear who we’re talking to, but when in doubt, we’re talking to you). Our website, online course tutoring platform and related services are hereinafter collectively referred to as our “Services” or the “Platform”..

We respect your privacy and are committed to maintaining and using any information we collect through your use of our Services responsibly.

Note that Snapmentor has the role of data processor storing and processing Your data on behalf of the Institutions providing their services through the Platform. The institution has the role of data controller, meaning that we process Your data on instruction from the Institution and in accordance with GDPR. If you have any questions regarding processing, please contact the relevant Institution.

Please read this Privacy Policy carefully prior to accessing or using our Services.

The Personal Information We May Collect

We may collect and process information that could be directly or indirectly associated with you (“Personal Information”, ”Personal Data” )

Our primary purpose in collecting Person Information is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience.

What Personal Data does Snapmentor store?

Definitions:

Non-social login: Non social login is login without Google, FEIDE, or VIPPS

Social login:

  • Google
  • Vipps
  • FEIDE
ProviderWhy we store this personal dataHow long is this personal data stored
Google
emailFor Institutions to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. For use in arbitrary purposes when consented to.Until You request account deleted, or after 1 year of inactivity
Vipps
emailFor Institutions to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. For use in arbitrary purposes when consented to.Until You request account deleted, or after 1 year of inactivity
Feide
emailFor Institutions to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. For use in arbitrary purposes when consented to.Until You request account deleted, or after 1 year of inactivity
Non-social login
emailFor Institutions to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. For resetting password. For use in arbitrary purposes when consented to.Until You request account deleted, or after 1 year of inactivity
passwordTo enable secure loginUntil You request account deleted, or after 1 year of inactivity
Other personal information
Instance IDTo be able to send push notifications when opted in.Until you request account deleted, or after 1 year of inactivity
Chat messages (text, image)Personal data should not be stored here, but don’t worry. If an accident happen, we will treat it as personal dataUntil you request account deleted, or after 1 year of inactivity
NicknamePersonal data should not be stored here, but don’t worry. If an accident happen, we will treat it as personal dataUntil you request account deleted, or after 1 year of inactivity
OpenIdThe identificator for your user profile that belongs to your identity provider. This is used to connect your Snapmentor profile with your identity providers profile.Until you request account deleted, or after 1 year of inactivity
IP AddressFor error tracking to give you a better user experienceStored temporarily, and deleted latest within 180 days after user deletion.
Payment and Purchase Data
InstitutionThe Institution might store payment and purchase data for commercial or legal reasons. For additional information, we recommend that you review the Institution’s Terms of Use and Privacy Policy. This is not accessible or controlled by SnapMentor.
Third Party Payment ProcessorsPayments processed via Custom Payment Gateways by third parties like PayPal and Stripe are subject to the terms of use and privacy policies of those payment gateways and are not accessible or controlled by SnapMentor. For additional information, we recommend that you review the payment processor’s Privacy Policy.
For payments processed via Custom Payment Gateways, certain Personal Data flows through Snapmentor. This data is only processed if You purchase a product or subscription through Snapmentor. The Institution is regulating whether or not purchases are available for You as a user.
Credit card type (Visa, Mastercard etc.) and the last four digits of your card numberSo the user can see which card is being charged.Not stored in Snapmentor.
Information of whether the user has purchased a subscription or productNecessary to provide the service or product purchased by the userNot stored in Snapmentor.

Data Retention

We will save your personal data until you erase or delete your account or otherwise exercise your right to erase your personal data. If you delete your account or otherwise exercise your right to erase your personal data we will delete the data as soon as possible, and it will be deleted within 180 days.

How Personal Information May Be Disclosed

The Personal Information may be disclosed:

To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, payment processing and other services.

Transfer of data outside “EU” and “EEA”

We may transfer Personal Data to a country outside the European Union (“EU”)/European Economic Area (“EEA”), and we comply with the provisions of applicable Data Protection Legislation relating to the transfer of Personal Data outside the EU/EEA.

Access to Your Information and other rights

You are, at any time and free of charge, entitled to receive a copy of the personal data that we hold about you and information about the processing thereof. Please note that Snapmentor needs to be able to determine your identity in order to be able to respond to your request.

You have the right to have your personal data deleted on request, as soon as possible, and no later than 180 days after Your request. Please note that Snapmentor is not obliged to delete the personal data if Snapmentor can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.

If you provide your email address to Snapmentor, you will always have the opportunity to opt out of receiving email newsletters and promotions through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.

Changes to the Privacy Policy

We may review and update this Privacy Policy from time to time in our sole discretion. As such, your continued use of the Services after receipt of notification of changes to this Privacy Policy is deemed to be acceptance of those changes. The notification will be provided in reasonable time before changes apply.

SnapMentor – Org.Nr : 923 641 645

Email: contact@snapmentor.no

Made in Norway with love 🖤