Privacy policy

Last update: OCtober 27th, 2020

Please read this carefully

This Privacy Policy applies to the Snapmentor websites and related subdomains, mobile applications, and media (our “website”) managed by Snapmentor AS. (“Snapmentor”, “we”, or “us”), and the online learning platform that enables independent institutions or schools (“Institutions”) or individual teachers or other individuals (“Users”) to deliver learning services to end-users (“Students”). This agreement governs Institutions, Users and Students. When we refer to “You”, we mean both Institutions, Users and Students or just Institutions, just Users or just Students (don’t worry, we’ll make it clear who we’re talking to, but when in doubt, we’re talking to you). Our website, online course tutoring platform and related services are hereinafter collectively referred to as our “Services” or the “Platform”..

We respect your privacy and are committed to maintaining and using any information we collect through your use of our Services responsibly and in accordance with GDPR.

Snapmentor as data controller

When signing up as a User for the Platform directly, and not through an invitation from an Institution, Snapmentor will act as a data controller. We process your data in accordance with this agreement.

Snapmentor as data processor

If you log into the Platform through the enrollment or invitation from an Institution, Snapmentor has the role of data processor storing and processing Your data on behalf of the Institutions providing their services through the Platform. The Institution has the role of data controller, meaning that we process Your data on instruction from the Institution and in accordance with GDPR. Note that the instructions from Your Institution might in some cases deviate from the processing described in this document. If you have any questions regarding processing, please contact the relevant Institution.

Please read this Privacy Policy carefully prior to accessing or using our Services.

The Personal Information We May Collect

We may collect and process information that could be directly or indirectly associated with you (“Personal Information”, ”Personal Data” ) Our primary purpose in collecting Person Information is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience.

What Personal Data does Snapmentor store?

Definitions:

Non-social login: Non social login is login without Google or FEIDE

Social login:

  • Google
  • FEIDE
ProviderWhy we store this personal dataHow long is this personal data stored
Google
emailFor Institutions or Users to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. To notify You of in-app events. For providing you support via email.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Feide
emailFor Institutions or Users to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. To notify You of in-app events. For providing You support via email.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Non-social login
emailFor Institutions and Users to identify Students and to contact You regarding changes in Terms of use or Privacy Policy. For resetting password. To notify You of in-app events. For providing You support via email.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
passwordTo enable secure loginUntil You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Other personal information
NameFor administrators to be able to identify users to grant mentor and admin rights. Show You the contributors of articles.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Instance IDTo be able to send push notifications when opted in.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Chat messages (text, image)Personal data should not be stored here. If an accident happen, we will treat it as personal dataUntil You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
NicknamePersonal data should not be stored here. If an accident happen, we will treat it as personal dataUntil You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
Profile pictureStudents and teachers can (optionally) upload a profile picture.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
OpenIdThe identificator for Your profile that belongs to Your identity provider. This is used to connect Your Snapmentor profile with Your identity provider profile.Until You request account deleted, after 1 year of inactivity, or after termination of this data processing agreement
IP AddressFor error tracking to give You a better user experienceStored temporarily, and deleted latest within 180 days after user deletion.
Inn-app behavior such as search history, reactions, read articlesTo recommend content and provide learning analyticsUntil user request account deleted, after 1 year of inactivity, or after termination of this data processing agreement

Data Retention

We will save Your personal data until You erase or delete your account or otherwise exercise Your right to erase your personal data. If You delete your account or otherwise exercise your right to erase your personal data we will delete the data as soon as possible, and it will be deleted within 180 days.

How Personal Information May Be Disclosed

The Personal Information may be disclosed:

To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.

Transfer of data outside “EU” and “EEA”

We do not transfer Personal Data to a country outside the European Union (“EU”)/European Economic Area (“EEA”).

Access to Your Information and other rights

You are, at any time and free of charge, entitled to receive a copy of the personal data that we hold about You and information about the processing thereof. Please note that Snapmentor needs to be able to determine your identity in order to be able to respond to your request.

You have the right to have Your personal data deleted on request, as soon as possible, and no later than 180 days after Your request. Please note that Snapmentor is not obliged to delete the personal data if Snapmentor can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.

If you provide Your email address to Snapmentor, you will always have the opportunity to opt out of receiving email notifications through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account.

Changes to the Privacy Policy

We may review and update this Privacy Policy from time to time in our sole discretion. As such, your continued use of the Services after receipt of notification of changes to this Privacy Policy is deemed to be acceptance of those changes. The notification will be provided in reasonable time before changes apply.

SnapMentor – Org.Nr : 923 641 645

Email: contact@snapmentor.no