Last update: OCtober 27th, 2020
Please read this carefully
We respect your privacy and are committed to maintaining and using any information we collect through your use of our Services responsibly.
Note that Snapmentor has the role of data processor storing and processing Your data on behalf of the Institutions providing their services through the Platform. The institution has the role of data controller, meaning that we process Your data on instruction from the Institution and in accordance with GDPR. If you have any questions regarding processing, please contact the relevant Institution.
The Personal Information We May Collect
We may collect and process information that could be directly or indirectly associated with you (“Personal Information”, ”Personal Data” )
Our primary purpose in collecting Person Information is to provide you with a safe, smooth, efficient, and customized experience. Depending on the manner in which you use our Services, we collect information about you that we deem necessary for providing Services and features that optimize, secure, and ease your user experience.
What Personal Data does Snapmentor store?
Non-social login: Non social login is login without Google or FEIDE
|Provider||Why we store this personal data||How long is this personal data stored|
|password||To enable secure login||Until You request account deleted, or after 1 year of inactivity|
|Other personal information|
|Name||For administrators to be able to identify users to grant mentor and admin rights. Show users the contributors of articles.||Until user request account deleted, after 1 year of inactivity, or after termination of this data processing agreement|
|Instance ID||To be able to send push notifications when opted in.||Until you request account deleted, or after 1 year of inactivity|
|Chat messages (text, image)||Personal data should not be stored here, but don’t worry. If an accident happen, we will treat it as personal data||Until you request account deleted, or after 1 year of inactivity|
|Nickname||Personal data should not be stored here, but don’t worry. If an accident happen, we will treat it as personal data||Until you request account deleted, or after 1 year of inactivity|
|OpenId||The identificator for your user profile that belongs to your identity provider. This is used to connect your Snapmentor profile with your identity providers profile.||Until you request account deleted, or after 1 year of inactivity|
|IP Address||For error tracking to give you a better user experience||Stored temporarily, and deleted latest within 180 days after user deletion.|
|Inn-app behavior such as search history, claps, read articles||To recommend content and provide learning analytics||Until user request account deleted, after 1 year of inactivity, or after termination of this data processing agreement|
We will save your personal data until you erase or delete your account or otherwise exercise your right to erase your personal data. If you delete your account or otherwise exercise your right to erase your personal data we will delete the data as soon as possible, and it will be deleted within 180 days.
How Personal Information May Be Disclosed
The Personal Information may be disclosed:
To our third party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing other services.
Transfer of data outside “EU” and “EEA”
We do not transfer Personal Data to a country outside the European Union (“EU”)/European Economic Area (“EEA”).
Access to Your Information and other rights
You are, at any time and free of charge, entitled to receive a copy of the personal data that we hold about you and information about the processing thereof. Please note that Snapmentor needs to be able to determine your identity in order to be able to respond to your request.
You have the right to have your personal data deleted on request, as soon as possible, and no later than 180 days after Your request. Please note that Snapmentor is not obliged to delete the personal data if Snapmentor can show that the processing is necessary, for example, for the establishment, exercise, or defense of a legal claim.
If you provide your email address to Snapmentor, you will always have the opportunity to opt out of receiving email newsletters and promotions through the unsubscribe link in the email communications or by logging into and changing the preferences for your user account. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.